Terms of Service

Last Updated: July 1, 2025

These Terms of Service ("Terms") govern your use of the website operated by Biohazard Cleanup Alpharetta GA ("Company," "we," "us," or "our") at biohazardcleanupalpharettaga.us and the biohazard remediation services we provide in Alpharetta, Georgia, and the surrounding Metro Atlanta region. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Services Overview

Biohazard Cleanup Alpharetta GA provides professional biohazard remediation services, including but not limited to:

• Crime scene cleanup and remediation
• Blood and bodily fluid cleanup
• Unattended death and decomposition cleanup
• Trauma scene remediation
• Suicide cleanup
• Hoarding cleanup and decontamination
• Sewage backup cleanup and sanitization
• Odor removal and deodorization
• Homeless encampment cleanup
• Emergency biohazard response (24/7)

All services are performed by trained technicians using appropriate personal protective equipment (PPE) and in compliance with OSHA Bloodborne Pathogen Standards (29 CFR 1910.1030), EPA hazardous waste regulations, CDC guidelines, and Georgia state biohazard disposal requirements.

2. Service Authorization and Access

2.1 Property Authorization

By requesting our services, you represent and warrant that you have the legal authority to authorize biohazard cleanup at the specified property. This includes being the property owner, an authorized agent of the property owner, a property manager with written authority, or a tenant with the landlord's consent for remediation services.

2.2 Law Enforcement Release

For scenes involving criminal activity, death investigations, or other incidents requiring law enforcement involvement, cleanup services cannot begin until the property has been officially released by the investigating agency. It is the client's responsibility to confirm that the property has been released before scheduling cleanup services. We are not responsible for delays caused by law enforcement holds on the property.

2.3 Property Access

The client is responsible for providing our team with adequate access to the property, including keys, gate codes, security clearances, elevator access, and any necessary coordination with building management, HOA boards, or security personnel. If our team is unable to access the property at the scheduled time due to access issues not communicated in advance, additional trip charges may apply.

3. Estimates, Pricing, and Payment

3.1 Estimates

We provide estimates based on information available at the time of assessment. Estimates may be provided remotely (based on descriptions and photographs) or on-site. All estimates are subject to change if the actual scope of contamination differs from the initial assessment. We will communicate any scope changes and associated cost adjustments before proceeding with additional work.

3.2 Pricing

Our pricing is based on the scope of contamination, type of biohazard, affected materials, square footage, complexity of the remediation, and any specialized equipment or disposal requirements. Pricing is not determined by the property's location within our service area.

3.3 Payment Terms

Payment is due upon completion of services unless alternative arrangements have been agreed upon in writing. We accept major credit cards, checks, and electronic bank transfers. For insurance-coordinated projects, we will work directly with your insurance provider when authorized, but the client remains ultimately responsible for all charges in the event insurance does not cover the full cost of remediation.

3.4 Insurance Coordination

We provide comprehensive documentation to support insurance claims, including detailed scope of work, itemized invoices, before-and-after photographs, contamination mapping, and waste disposal manifests. However, we do not guarantee insurance approval or coverage. Insurance claim decisions are made solely by the insurance company, and we have no control over claim outcomes.

4. Scope of Work and Limitations

4.1 Biohazard Remediation Only

Our services are limited to biohazard remediation — the removal, cleaning, sanitization, and decontamination of biohazardous materials. We do not perform general construction, renovation, restoration, painting, flooring installation, or other non-remediation services. If structural materials (subfloor, drywall, cabinetry) must be removed during remediation, we will remove the contaminated materials but do not replace them. We can provide referrals to licensed contractors for restoration work.

4.2 Pre-Existing Conditions

We are not responsible for pre-existing property conditions, including but not limited to mold, structural damage, pest infestations, code violations, or environmental contamination unrelated to the biohazard incident. If pre-existing conditions are discovered during remediation, we will document and communicate them to the client but are not obligated to address them.

4.3 Personal Property

During remediation, items that have been contaminated with biohazardous materials may need to be disposed of as biohazard waste in accordance with Georgia and federal regulations. We will make reasonable efforts to identify and preserve uncontaminated personal property, but we cannot guarantee the salvageability of items in a contaminated environment. The client should communicate any items of particular value or importance before work begins.

5. Health, Safety, and Compliance

All biohazard remediation work is performed in accordance with:

• OSHA: Bloodborne Pathogen Standard (29 CFR 1910.1030), Hazard Communication Standard (29 CFR 1910.1200), and Personal Protective Equipment Standards.
• EPA: Resource Conservation and Recovery Act (RCRA) regulations for hazardous waste management and disposal.
• CDC: Guidelines for cleaning and disinfection of environmental surfaces in healthcare and residential settings.
• Georgia DNR: Georgia Department of Natural Resources regulations for medical and biohazardous waste transportation and disposal.

All biohazardous waste generated during remediation is transported by licensed haulers and disposed of at facilities permitted by the State of Georgia for the handling of regulated medical and biohazardous waste.

6. Liability Limitations

6.1 Limitation of Liability

To the maximum extent permitted by Georgia law, Biohazard Cleanup Alpharetta GA's total liability for any claim arising from or related to our services shall not exceed the total amount paid by the client for the specific service giving rise to the claim. In no event shall we be liable for indirect, incidental, consequential, special, or punitive damages, including loss of revenue, loss of use, or emotional distress.

6.2 Indemnification

The client agrees to indemnify, defend, and hold harmless Biohazard Cleanup Alpharetta GA, its officers, employees, agents, and subcontractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) the client's breach of these Terms; (b) the client's misrepresentation of property authorization; (c) pre-existing property conditions; or (d) the client's failure to disclose known hazards at the property.

7. Website Use

7.1 Intellectual Property

All content on our website — including text, images, graphics, logos, page layouts, and design elements — is the property of Biohazard Cleanup Alpharetta GA or its licensors and is protected by United States copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from our website content without our prior written consent.

7.2 Accuracy of Information

We make reasonable efforts to ensure the accuracy of information on our website. However, website content is provided for general informational purposes only and does not constitute professional advice. Specific remediation needs, costs, timelines, and procedures vary based on the unique circumstances of each situation. Contact us directly for information specific to your situation.

7.3 Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy practices, or policies of any third-party websites. Accessing third-party websites is at your own risk.

8. Dispute Resolution

Any disputes arising from or relating to these Terms or our services shall be resolved as follows:

• Informal Resolution: The parties will first attempt to resolve any dispute through good-faith negotiation by contacting us directly.
• Mediation: If informal resolution is unsuccessful, the parties agree to submit the dispute to mediation administered by a mutually agreed-upon mediator in Fulton County, Georgia.
• Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the courts of Fulton County, Georgia, or the United States District Court for the Northern District of Georgia.

9. Cancellation Policy

If you need to cancel or reschedule a scheduled service, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice, or failure to provide access at the scheduled time, may be subject to a trip charge to cover mobilization costs. Emergency services (24/7 response) are non-cancellable once our team has been dispatched to the property.

10. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather events, pandemics, government orders, civil unrest, utility failures, or transportation disruptions affecting the Alpharetta or Metro Atlanta area.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

12. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

13. Contact Information

For questions or concerns regarding these Terms of Service, please contact us:

• Email: info@biohazardcleanupalpharetta.us
• Phone: (678) 270-3683
• Service Area: Alpharetta, GA and surrounding Metro Atlanta communities